Medplus India — Redemption Order through medplus appand customer care irresponsible behavior

Address:

Medplus krishna nagar vijayawada

I am a regular customer of medplus .i purchase nearly 50000rs of medicines every year for my father my medplus app id is 30299711..for my every order they used to give my some points and for that accrued points i can get some products through medplus app..i ordered some product of shampoo which were shown in that points redemption category ..the products arrived at the store and when i went to collect they said they cannot do that transaction because of some technical problem in retrieval of that product through that points..for which i called the customer care of medplus so many times but they wouldnt respond positively nor they continue the call...they just cut the call in the middle ..some executives i asked their names shabbir and hymavathi etc did the same..they do not attend my problem..a executive just hold the line for 10 min without speaking..so much of recklessness for being loyal to the same pharmacy all these years .. i felt very bad...neither my issue is solved nor they attend my calls..what should a customer care do i wonder why are they paid..why they cannot redeem my points for that order ..when exactly the same order placed one month before was solved and done at the backend ..very bad experience today on july 4, 2020..please solve my issue and do the needfull