Medplus India — refund request

Niraj5005

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600087

I have purchased from medplus for the amount of rs.650. Transaction was done twice on july 11/2017. Refund request was raised. I also received response stating transaction was done twice due to server issue and asked me to wait for 7days for the refund, but still now i have't received my refund and also no proper response from medplus. I also checked with my bank they are stating to contact medplus for this issue.

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MedPlus India customer support has been notified about the posted complaint.

Aug 29, 2017

Updated by Niraj5005 customer id: 32036618
Name: Niranjana

I have purchased in med plus on 11/07/2017 around 6 P. M. Store id: INTNMAS02156(Ramapuram, chennai ). Bill amount is Rs. 650.50, shopkeeper swipped my card for the amount of Rs. 650.00.

The transaction was sucessful from my end and amount was debited from my account and i got successful transaction message from my bank. But shopkeeper told they haven't received money and again he swipped my card for Rs. 651.00 and again amount was debited from my account.

I informed him regarding two transactions and he gave me the statement from card machine that they have never received for Rs. 650.00 and he suggested me to contact my bank for clarafication/reversal.

I have raised a complaint to my bank, they verified and said Rs.650 was claimed by med plus. I have attached my bank statement. Kindly review and refund the amount to my account as soon as possible.

Aug 29, 2017

Updated by Niraj5005 I had received a call back today but the issue was not yet fixed. It has been 1and half months, still getting a same status from medplus customer service, stating need to check with back end team. But already i had received mail on 18/07/2017 from medplus Customer service as transaction was done wrongly, but still they are checking with back end team.

Sep 01, 2017

Updated by Niraj5005 No status received yet regarding refund from medplus. Very worst customer service i have ever seen