Medplus India — Refund update

Hello, I had purchased medicines worth 1825/- Rs from Medplus Pune Dhankawadi Branch on 24th dec 21. On payment thru their innoviti system card reader using GPAY they told me that the payment is actually not in use and by mistake they used that. I showed proof that money was debited from my account for which they said it has not come to their account and will be refunded in 3 days. I was told to pay again and this time I paid to Mr Dipak of medplus via Gpay and he said he will put cash in the register. Till date no refund has come. I had register complaint online ref no 153807. I was sent a letter addressed to HDFC BAnk requesting them to do the refund dated 6th January 22. Till today 15th Feb 22 no refund recd. I got a call from customer care saying refund has been issued when I replied in negative they asked to me share my bank statement. Obviously they hinted i was lying. They should have shared details of refund instead . I shared bank statement with them from 24th dec onwards till date. no response now. This all tends to show there was a deliberate attempt to fool the consumer by sharing a letter addressed to HDFC Bank which must have not been given to HDFc per se, I was under very strong impression that Medplus was a class company but if they cant refund 1825 Rs even after agreeing shows absolute disregard for their consumer. HOw do I proceed with a case against them,