[Resolved]  Medplus India — return of medicine

Address:

Jak Nagar, Thirumullaivoyal, Chennai, Tamil Nadu, 60062

When dr changes the medicine janumet 50/500 i returned one full strip as i was told it can be done only on exchnages iough new diabetis medicine. Earlier purchase was rs 1000 hence i enjoyed 20% discount, when i returned one strip of janumet 50/500 cost around rs 380 before discount & i bought equivalent amount new medicine still i was told old 20% discount i have to forgo even on other medicines which i bought along with janumet 50/500 previously. This is only a substitute medicine, since i already enjoyed discount they need not extend discount for my new medicine but they cant disallow my earlier purchase in totality. Its cheating. If this is not resolved hereafter i will go to your competitor thulasi / makal marundhgam. See my record i am a regular buyer ofr diabetics & respiratory bronchitis. I leave it to the management. I also will spread this injustice act in my circle through social media. When i am only buying substitute medicine i am not supposed to forgo my discount.

The thirumullaivoyal pharmacist has not agreed & they say it is as per software. Software should not be designed for the organisation convenience. There should be some business ethics when you attract people by discount.