Medplus India — rude staff : medplus manikonda alkapuri colony

Address:

Hyderabad, Telangana, 500089

Hi,

Just after a pathetic treatment from your store - medplus manikonda jagir village yesterday.
I ordered a few medicines (Invoice id: [protected]) from your store :
Medplus manikonda alkapuri colony
Hno-3-4-50/g10, aryamitra trenton park plot bearing 49, 50, 51 52and 53, in sector-3, b-block, situated at nenknampur village, rajender nagar mandal rr dist, telangana ph. No :[protected]

I called up the store as usual and asked if the medicines could be delivered, i tried speaking in hindi and english however your store person can only speak telegu and somehow could understand that he is telling me, he is alone at the store for the day. Eventually, i decided to visit the store after i return from office. When i entered your store, i saw another person sitting at the back of the store. I politely asked with sign language, you have one person and before i could say anything more, the guy came from behind came running and started shouting at me - "do i now walk to your home and deliver your medicines." i said, sorry, can you repeat that and he continuously said, "do you want me to walk to your house, there is no vehicle". It was not only just talking but he started raising his voice and said, "don't buy medicines from here, you already quarrelled with my friends in other store yesterday as well."
I was shocked by his answer and i also had to raise my voice asking him - "who is he to ask me to stop buying medicines from the store?' after this, he blamed me that i was disrespecting the elderly person at the store and immediately called his owner stating the same. I wanted to speak with the owner however he disconnected the call. I am literally traumatized visiting your store. I accepted the apology from mr. Shekhar bharathakavi who called me in the morning for yesterday's issue but this is beyond what i could absorb. I even tried calling him but got no answer, which is fine as it was 10.30 pm. I controlled my anger and paid for the medicines and left.

I would request you to please check the cc tv camera footage and investigate how many more customers this guy (Picture attached) has misbehaved with..
You can even see his disgusting and rude face on the picture.

I have lost hope and certainly don't want to take any more stress and wont waste my time & yours's for a simple thing which is buying medicines from a store.
I am sure you have lakhs of customers.

I will simply switch to some other pharmacy.

Thank you medplus for the amazing treatment and good luck with your employees.

Risav sarkar