Medplus India — Seal broken and used product sold

sanjoyghosh2007

from Kolkata, West Bengal

Address:

North 24 Parganas, West Bengal, 700121

Dear Sir/Madam,
I have purchased a Seretide Accuhaler 50mcg/100 mcg product with other products through online from Med Plus, 97, Barasat Road, East Rabindrapally, PO Nonachandanpukur, PS- Titagarh, Store Id.- INWBCCO00107. order id was 2168857 and Invoice No[protected] dated 21/12/2016.Receiving time in store, a huge customers were gathered and I did not check any products. When I checked, the said product was seal broken and used and found 26 Blisters instead of 28 Blisters. Next day I went to store, but they refused and did not change the product. Not only this, Behavior of Sales man (name probably Dipankar Sarkar) was rude. Several times, I have purchased lot of medicine from Med Plus through online. But I have not expected this type cheating. Please replace my product as soon as possible, Other wise my faith about Medplus will be gone.

Sanjoy Ghosh
Mob no- [protected]

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MedPlus India customer support has been notified about the posted complaint.

Dec 27, 2016

Updated by sanjoyghosh2007 Regarding my complaint, one person called from +[protected] on 26/12/2016 at 9:31 AM and told that my medicine would be replaced at the store and also store has been informed. I went to the store today around at 11 AM and told to the store keeper in all details and requested to change my medicine. But the store keeper as area supervisor (named probably ratan) replied rudely this is customer care number and there seated all rubbished people and the medicine will not be changed at any condition. I surprised and that time I felt, it is my mistake to purchase from MED PLUS and as a gentleman, it is hurt to me and decided that I will not go to that store to replace the medicine. Please send and replaced it my home addressed as soon as possible.

Regards
Sanjoy Ghosh
[protected]