Medplus India — Store Executive was extremely Rude

Invoice ID:[protected] was delivered with Plavix instead of Clavix. Store has not rectified this even after 7 days. When we called the store today, representative was rude and asked my 73 year old father if he has car or bike? & why cant he come and pick up the medicine himself. When i called the store back and said i will raise a complaint with Medplus, he was rude again & refused to apologize for this behavior & hang up. He even refused give his name. Is this the service Medplus provides?

If Medplus fails to take action on this representative, i will file a complaint for harassment of 73 year old heart patient & disrespecting a senior citizen.
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MedPlus India customer support has been notified about the posted complaint.
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With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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