[Resolved]  Medplus India — Unattentive and irresponsible behaviour of your sales staff at poranki branch: store id:inapbza00039

I would like to bring your notice that the inattentive and irresponsible behaviour of your sales staff which forced me to discontinue of purchasing medicines from MEDPLUS.

I have been purchasing my diabetic medicines for the last 3 years at your Gandhinagar, Vijayawada branch and the sales staff at that store are very courteous and I am very much impressed with the services of the staff.

Recently, I shifted my residence to PORANKI, Vijayawada and started purchasing medicines from your above numbered branch which is near to my residence. From the day one, I feel discomfort with the mechanical, inattentive attitude of the staff. Recently, when I asked for Janumet 50/500, the Sales Girl busy with her mobile, paid little attention to my request and gave me Janumet 50/1000. Due to over confidence on your staff’s knowledge, I did not not verified the medicines at the counter, and the same was brought to the notice of the staff the very next day, they refused to take back the medicines.

In another instance, on doctor’s advice I discontinued OMEZ tabs, and asked for return, they straight away refused my request. Generally, some prescribed medicines are discontinued on the doctor’s advice at later stage on account of side effects. In such cases, why my request for replacement of the medicines not considered? Please clarify whether you have return policy o[censored]nused medicines discontinued on the advice of doctor, or not?
Lastly, I suggest that your staff requires training on customer service and a little courteous and personalised service will improves your business, particularly in the above mentioned store.
I hereunder give my mobile number, with which you can see my purchase history.

P.MURALIKRISHNA,
[protected]