Medplus India — Urgent: Request for Resolution and Apology Regarding Incorrect Test Services and Rude Behavior by Representative

Regarding: Ticket number is #1069007

Hello Team,

I am writing to bring to your attention a serious concerning issue regarding the recent services provided by Mamata, a representative from Medplus Nallagandla Hyderabad. I had sought specific test services for procalcitonin, but unfortunately, the tests processed were for prolactin instead. This mix-up resulted in a significant delay in my overall recovery, as chances of my infection continued to worsen.

I kindly request that immediate actions be taken to rectify this situation. I Need a written apology from Mamata, representative of Medplus in Nallagandla as she was rudely replying to me and my family that we need to check it's not her duty and raised her voice .

Moreover, I would appreciate it if you could expedite the process of refunding Rs.180, which corresponds to the cost of the incorrect test services just to make sure it is not repeated again.

Your prompt attention to this matter is highly appreciated, as it directly affects others health and well-being. I trust that Medplus values its customers and takes the necessary steps to address and resolve such issues promptly.

Thank you for your understanding and assistance.

Best regards,
Akshay Sharma