[Resolved] Medplus India — Wrong medicine sent in online order and over charged.

Rajasekarpk

Address:

CHITLAPAKKAM, Chennai - 600064

Hi Sir, I have ordered Gmine M1 tablet in online, but they sent Gmine 1 tablet. First of all this is a mistake from medplus end. I have paid 448 rupees for Gmine M1 for 8 strips(excluding discount). Each strip cost Rupees 70 and I got 20% as I ordered medicines for Rupees 6500. Gmine 1 8 strips cost is only Rupees 265, which means I was over charged. Please credit the extra amount you deducted to my account. Pls help in this regard ASAP. Happy to share if you need any other details.

My name is Rajasekar and contact number is [protected].

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Aug 12, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2020

MedPlus India Customer Care's response Dear Customer,

With reference to the shared complaint, we regret the inconvenience caused to you.

We kindly request you to share us with your valid contact details so, that we can acknowledge the same on priority.

For further assistance, please call us on[protected] or reply to us via email to [protected]@medplusindia.com.

Thanks and regards,
Medpluscustomer care

Nov 20, 2020

Updated by Rajasekarpk I have already sharee my contacts in my complaint. My alternate number is [protected]. Pls resolve thia issue ASAP as its veen pending from quite sometime.

Dec 22, 2020

Updated by Rajasekarpk What is the latest update on this issue? I have been waiting for long time with no updates yet. I have already shared my contact details, no point of you asking for the same again and again. What is the timeline for an issue to fix by Medplus? Let me know the status ASAP.

Verified Support

Jan 02, 2021

MedPlus India Customer Care's response Dear Customer,
Thank you for writing to us.

With reference to the Email, we discussed on call regarding the exchange, A exchange can be done within 14 days of order invoice, We check the details found taken in the month of OCTOBER So
per your request details forwarded to concern team, you may receive call or confirmation from our team.Request you to wait ASAP will try to resolve the issue

Thanks and Regards,

Medplus Customer Care Team,