[Resolved] Medplus — Irresponsive , rude and threatening behaviour of Mediplus staff members

[Resolved] Medplus — Irresponsive , rude and threatening behaviour of Mediplus staff members

S Sun_nav_8123 Aug 22, 2022 Aug 22, 2022 This thread was updated on Aug 22, 2022

My brother is a patient and under treatment of schizophrenia. He often visits the Mediplus pharmacy located behind our house Your staff is not behaving properly with my brother, knowing his condition they don't treat him with understanding but they mess up his mind. They confuse him with payment options, they take the payment and they inform him that payment has failed - T2204201127437834295576 is the transaction number. My brother shared the payment confirmation they still refused to listen to him. I verified it with the phonepe vendor and payment has been succesful. Secondly, my brother buys Nicogum 4 mg for which has a prescription ready. They don't offer him discounts, they mess his mind further by forcing him to pay more. They ask him questions and as a staff they giggle around him. This is a bad behaviour towards a customer who has been coming to MedPlus since 4+ yrs. I found their behaviour very unfair. Please, look into this. The Mediplus pharma is located in KHB MAIN ROAD, below the GYM. Gym name: dumbells 360 Was this information helpful? No (0) Yes (0)
Sep 23, 2022 Complaint marked as Resolved MedPlus India customer support has been notified about the posted complaint. Verified Support Aug 22, 2022 MedPlus India Customer Care's response Dear Customer, Thank you for writing to us. With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you. we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id).so that we will check and to do the needful. Thanks and Regards, Medplus Customer Care Team. [protected] Verified Support Aug 22, 2022 MedPlus India Customer Care's response Dear Customer, Thank you for writing to us. With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you. we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id).so that we will check and to do the needful. Note : Kindly revert back us on [protected]@medplusindia.com Thanks and Regards, Medplus Customer Care Team. [protected]
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