Please find the appended mail and help me understand the following as I have been straddling between your team and the seller portal and unable to understand the reason.
1 I am a new supplier who came to your platform seeing the initiative you have taken to build up sales from grass level. In my home page it was showing that "you have received 1200/- as Ad credit and you can use this as advertisement". Based on that communication I have used the credit and now it is showing negative in my payment due tab. Your team is now confirmed that it's not showing in the rewards tab. It was showing then as free ad credit and I have attached the screenshot of the same . What else can you expect from a supplier?
One agent called back and said I had one more account and my GST has been used by another supplier so i am not eligible for Ad crdit though it was showing at your portal only. = Please provide me the details also why such mess has taken place ?
Krishnamurthy.d Devadiga- said it is not showing in your reward tab so i am not eligible. I have already attached a screenshot which proves that it was in my reward tab only.
I am confused ... Can I expect someone senior to call me and solve the issue please.
I strongly request you to please intervene as this definitely demotivates the supplier and raises questions on trustworthiness.
Regards Das
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