Meesho — Charged higher return fee

I am seller on meesho, I am selling stationary products, one of the product was returned as a missing items(fake reason), sub order number is :[protected]_1. My product was green color envelops of 50 Nos and weight of package was 125 grams, price was Rs:109 including shipping fee, for this product meesho is charged me Rs:1071 for return shipping fee, and raised many tickets still not response and closing the ticket as call not connected but my number is in working, I want my money back