Meesho — Complaining about the Wrong product received

We recieved 2 products with same order I'D, Out of which 1 product is that we have ordered for and the other is that wrong product and material is a waste stock, without the knowledge about the order, Our Anscestors have recieved the wrong product also, Which had costed 1559 Rupees, I also have brought the issue to Meesho Help Centre, They said that, Money can't be refund.