| Address: | Jaigaon , Alipuduar west bengal 736182 |
I received a damaged product twice, first got it exchanged and second one didn't.
The moment i recived a product and open infront of delivery boy and didn't accept it, delivery advised to raise a complaint and will come and pick once the issue is raised to the Meesho help care .
I did it on the same day ie, on 31.
I call them back 4th and 6th they told me I need to be a little patience.
Today, on aug 8, when I call them back, the customer support team told me that the matter has been already escalated and the team is initiating the refund.
Now i get an email stating that they can't refund because I have cross the 7 days replacement policy.
This what the email read from Amit Roy, meesho support team .
On Thu, Sep 8, 2022, 18:02 Meesho wrote:
Dear User,
Greetings from Meesho!
Thank you for your patience and cooperation.
We apologize for the delay in response to your email.
We will be sure to assist you with your query right away.
We understand your concern regarding the return of your order number:[protected].
Tracking ID:[protected], Courier: Xpressbees
We understand your dissatisfaction regarding the quality of the product that you have received. We extend our sincere apology for the same.
Kindly note that in case if the return request is cancelled and if you contacted post 7 days from the date of cancellation, then we cannot re-initiate the request as the system doesn't allow the same. It allows only for 7 days from the cancellation date.
We could see that your last return request has been cancelled on 31st Aug, and we have received your return request for your order on 8th Sep, 2022. Since you have raised a request after the stipulated time, we regret to let you know that a return cannot be arranged now.
However, as a resolution to your query, we would like to inform you that we have taken your feedback with our most priority and shared it with our concern team.
We will share this feedback with the concerned courier and make sure that the same doesn’t happen again.
In the future, we suggest that you request a return within 7 days from the date of cancellation on any product or order to avoid such situations.
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