Meesho — Defective product delivered

Sir,
With due respect I would like to Inform you that, I ordered A Gionee P7 Max Battey on the dated of 7 August, 2022 on the Online Platform MEESHO. The Product was deliverd to me on the dated of 21 August, 2022. The Delivery Boy delivered the Product and gone. I received the Product and Opened it. The Product was defective. Same day at 1-53 PM I submited for Return Request. The Delivery Boy Received the Product on the dated of 25 August, 2022. After two days later The Delivery Boy Called me and return again the Product and told me that the Product was mismatch. I shocked and called to Customer care and also Complaint against that matter. I already three time called the Customer care. But No any Response from their Site till today. They message me again and again Please wait some day I will be received your Product and Refund Your Money as soon as Possible.
So, Therefor I request you to please help me regarding this matter and take any step action against the Company as soon as possible.
Thanking You
Kamini Kanchan Boruah (Dhanmoni)
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