Meesho — I ordered golden wedges got the wrong product black heels of different design and they won't return and refund or exchange

Address:

Bengaluru, 36, 100 Feet Rd, opp. to Marks & Spencer, Vivek Nagar, Chandra Reddy Layout, S T Bed Layout, Koramangala

I ordered golden wedges on 2nd july 2023 in size 3 and received the package on 4th july 2023 same day i placed return and refund because i received the wrong product. Order id[protected]. It was a pair of new black heels in size 7. The outer package invoice has the correct details but the inside package product is different. It was a prepaid order. I placed a return but the pickup was rejected saying it doesn't match the picture the pickup person has. My return was rejected twice, even though i genuinely received a wrong product, in the reasons of return i listed completely different product (Different size and design) delivered. I called meesho service center 5, 6 times to clarify they said that in their system it shows that correct product was delivered but correct product was not delivered to me. I received black heels. Meesho service is not providing e any resolution. They are believing the system over the customer. They are saying that return the correct product and refund or exchange will be done, but how can i return the correct product when i received the wrong product. They are not providing any resolution, i even told them i can send picture proof but won't except that the system info can be wrong they are not letting you talk to their supervisor they put you on hold and then cut the call i called many times, and they are not admitting their fault. My mistake as a customer was that i ordered prepaid and received a wrong product which is 4 sizes bigger than my feet and they wont return or refund when they sent me the wrong product. This is my last request to return and refund or exchange, since i am losing hope in meesho service and will be choosing other e commerce platform at least they have faith in customers and accommodate them to provide a response. Its a genuine mistake it can happen that a wrong pair of shoes was delivered, i understand that but now no one is responding to my calls or messages on the app.