Meesho — Incorrect Ban On My Account

Meesho has put a ban on my account stating that I have sent the order to customer without their consent, however customer accepted the order and paid the amount as well then how come it was unconcented order. Also, I have shared screnshot of my website where customer has placed the order but still Meesho is not removing ban. I have 50-60 orders from Meesho in transit and currently have no idea where those orders are as I can't access my Meesho account. My payment from Meesho is stuck due to this.

Really need your help in this matter.