Meesho — Making account flagged and sending the orders but they are not returnable

I have ordered kurthis from meesho app they delivered wrong products and tried to exchange them I thought they will send original products on exchange and then if not I returned the items now they blocked my account saying delivered orders are lesser than cancelation and returned items. Stating flagged account they are not accepting returns but they are sending the products. Due to these kind of services from meesho lot of customers are unhappy and I am one of those and I wanted to complaint against meesho I have already raised complaint at Cyberabad Police Commissioner Office at gachibowli they have started working on it