Meesho — Marked Delivered but didn't received the product

I have ordered my product on 21st jan 2023 on meesho and on 3rd February night in the app its showing the product was delivered but I didn't got the product. I called the delivery boy and he told me that the product will be delivered tomorrow but it never happened.
I called the meesho helpline number and they told me it was a technical glitch and couldn't resolved my problem and the delivery boys's phone number is currently switched off.
I prepaid my order and it now its stuck.
It will be helpful if I get my refund.
Order no[protected]

**I attached by delivery details below