Meesho — Meesho Denying to return/exchange wrong item

Address:	06-105-B, 06-102, (138 WU) VAISHNAVI SIGNATURE, NO. 78/9,OUTER RING ROAD, BELLANDUR,VARTHUR HOBLI, BENGALURU Bangalore KA 560103 IN
Website:	meesho.com

I ordered a Bluetooth Earbud (Wireless) from Meesho.com. Meesho email Id - [protected]@meesho.com, [protected]@meesho.com. Meesho Address - 06-105-B, 06-102, (138 WU) VAISHNAVI SIGNATURE, NO. 78/9, OUTER RING ROAD, BELLANDUR, VARTHUR HOBLI, BENGALURU Bangalore KA 560103 IN. Order id[protected] from Meesho.com. The seller was ARJ MART West Delhi, Delhi, 110059 07FEKPR4580D1Z6. Transaction ID is TXN[protected]. I received a completely different Product. Meesho itself cancelled the return 2-3 times and then they said that the number of returns have exceeded and so our policies prevent us from refunding. Now, Meesho is refusing to return or refund saying that due to their policies they can't do anything. They are saying that exact same lame thing over and over again. This is a complete fraudulent behaviour by the seller and Meesho both. As per Meesho's customer care, they can't even contact (mail or phone) their sellers. Now, my money is stuck with them. They are simply refusing to RETURN even though they are the one sending me wrong product. So, then I complained on Consumer helpline [Grievance No 4354088]. But there meesho responded the exact same way. That grievance was then disposed and I was suggested to file a case here on consumer court. But I am giving Meesho a second chance. Settle the issue here or I will take Meesho to consumer court and ask for heavy compensation for the harassment and time wasting I had to go through JUST BECAUSE OF MEESHO. Not only this, meesho customer care misbehaved with me and mistreated me. I had to waste a lot of time for this. I think, Meesho should compensate for this. Resolution I want : Meesho should take the wrong item back and refund me the full amount of 1037.00 rupees along with a 100% compensation money for the harassments and time wastage I had to go through, making the refund amount to be 2074.00 Rupees. This is the last time I am doing this here. If Meesho doesn't resolve my problem this time, I will fill the case at edaakhil.nic.in and there I will get way more claim than this. I have already updated every details there [ Case Reference No A[protected]] and if Meesho doesn't resolve the issue I will go ahead and file it with my lawyer. If Meesho thinks that they want to compensate me more, they can go ahead and give BS resolution here but then i will file the complaint anyway. But if Meesho wants to resolve this peacefully, I have already wrote the resolution I want. This is the final warning.