Meesho — Meesho is cheating us

I AM A SELLER ON MEESHO. Meesho is cheating us. The products which we get broken then we put their claim on meesho, in that claim we share videos and photos to meesho. While opening the packet, we click its video and photo. It is clearly visible in the video that we have received the product broken or wrong product but even after seeing all these proofs, Meesho rejects all our claims. I have all the videos and photos against them, so you are requested to take strict action on Meesho.