Meesho — Money deducted, product not delivered and no refunds

Hi,

I placed an order on Meesho on 18th October, 2022. The order was not placed however the amount was debited. I tried to connect with Meesho help center but to no avail. They show a message that I will be contacted within 6minutes, 10 minutes or so, but no one ever called or asked for anything.

This one way communication has left me with a great deal of irritation. I neither received the product nor the money. Above all, they are silent; no number to directly call their customer service. It seems as if these guys are befooling people to loot their money.

Please help me out.