Meesho — My order has not been delivered yet

Address:

Aurangabad, Maharashtra

On 4th Jan 2022 I placed order a product on Meesho and transaction was done through phone pay as the payment (Rs. 515) was successful. But the order was expected to deliver on 11th of January. Later I contacted customer service for resolution of issue but they did not responded well. I made nearly 10 calls since 15th of January. Today is 25th January, still I didn't get my delivery, also not got any phone call or message of a delivery boy. So I request to resolve this issue as soon as possible and I am demanding immediate delivery or if they can't then refund of money which I paid
Hoping for positive feedback.