Meesho — Neither releasing payment nor returning Product

Address:

Meesho is Online Selling Portal

Meesho's logistics partner Delhivery picked up my parcel on 24.11.2022 and nether delivered nor returned till date (10.02.2023)
While raising ticket at Meesho (Ticket No. 55468899 Created on 26 Dec'22 | 02:09 PM) initially they responded that they are taking up the matter and need somemore time but now none from 'THE CHEATER MEESHO' is ready to respond my messeages.
They are neither returning back my parcel not releasing my payment which they have shown as pending