Meesho — No refund received on missing product

I have ordered 9 quantity product and received on 1 quantity and when returned i did not receive complete refund
Raise complaint as well but no results

Meesho have cleared decline the refund amount stating that

As per verification of our records, we are unable to process your claim, as it is not meeting our policy guidelines.

This ridiculous behaviour of the company in taking away customer’s hard earned money
Please take action of such websites and banned them