Meesho — Non resolution of complaint no. 56823206 and non issuance of refund

I have placed a return request of a defective product on 01.01.23 but the courier partner denied to pickup the product stating that his App does not show that the product was defective. I contacted Meesho customer care and was provided complaint number 56823206. But since then none has come to pick the order. After every 2-3 days, I receive a message that the courier partner has cancelled the pickup. I am constrained to call customer care of Meesho but every time they gave false promises that my complaint has been escalated. But they have failed to provide any resolution to my complaint since past 23 days. No refund has been initiated. his modus operandi of Meesho to harass its customers has constrained me to issue a legal notice through my advocate as today its customer care agent merely stated that they have again escalated the issue and that she does not have any resolution to my complaint. Worst shopping website which is only harassing its customers and failed to provide any resolution of complaint despite lapse of 23 days.