Meesho — Not able to return the product since the status is not updated

Hi, I have ordered a product in Meesho with the order no.[protected]. My product got delivered in Aug 2, 2020 and it is not updated in the Meesho app. It is updated in the courier website but not updated in the Meesho app. I want to return the product but the option is not supported hence the product statuary is not updated yet in the app. I raised a complaint against this. Already 10 day a completed but there is no response from them. I am daily following up with them since 10 days. They are not resolving my problem.