Meesho — Not delivered the prepaid order but marked as delivered and no one from meesho is helping.

Order:[protected]_1 not
delivered to me, i ordered 2 products at
same and paid in advance for both, but
only received one product and meesho
marked both products as delivered. They didn’t delivered the
item and marked it as deliver and
showing me incorrect initials and saying
that we collected the signature while
delivering the item. And there team don't
even have proper knowledge regarding
delivering process. Meesho always
generate OTP never asks for signature.
They asks me confirm my signature then I
provided them my signature proof and
told them that the one shown in mail is
not mine. Still they are just copy pasting
the mail lines that we have delivery proof.
Why the hell they are not asking for OTP
from your delivering agent if they are
saying that item was delivered.
They are not even concerned about this issue and on calls they are saying that we cannot do anything in this matter. They are so rude.