Meesho — Not returning money

I have ordered few product from meesho, but received completely different pattern of the product (inaccurate website description).The products are damaged, design is different and has very bad smell.
I am unable to raise return since my account is blocked by Meesho.I called customer care many times but they bluntly said they can't do anything.I even asked then what will I do with such damaged product, they did not have answer for this.I want my money back.