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Meesho — Package not delivered

I placed an order on meesho on 23rd October I received the product by 27th October but the color was different.So I raised a request for ecca of product.The product was picked up by 28th October.It's been over a month but I didn't receive the product.I filed complaint with meesho support system many times but they didn't help.
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    Meesho
    Customer Care Service
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    Meesho Address
    Bengaluru, Karnataka, India
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