Meesho — Prepaid order not delivered but updated as product delivered

Address:	Meesho
Website:	Meesho

Order ID[protected]
Sub Order ID[protected]_1
Sub Order ID[protected]_2
Sub Order ID[protected]_3
Sub Order ID[protected]_4
Prepaid order placed on 23rd December 2022 and on 31st December. 2022 order status shown as product delivered.
We have not received any order, nor any courier services contacted us and we have not shared any OTP also.
We raised a complaint on 1st January 2023, since then we are getting answer as after 48 hours issue will be resolved, daily we are calling customer service and getting same answer,
without providing any OTP how the product will be delivered
After 11days received mail as

The mail we received from meesho
Dear Arunakumari,
Greetings from Meesho!
We apologize for the delay in response.
We apologize for the trouble you are having with your Order ID[protected] AWB number [protected].
A thorough investigation confirmed that the delivery executive delivered your order on (31 Dec, ) with an OTP-based authentication method.
During an OTP-based delivery, the delivery executive will only hand over the parcel after verifying the OTP sent to your mobile number. Having received the OTP, the delivery executive has delivered the order.
Please check your inbox (SMS) received on (31 Dec, ) from (Xpress Bees).
In light of all of the above, we consider this matter resolved. Your cooperation would be greatly appreciated.
Security Disclaimer: Be alert! Keep your sensitive information safe from fraudsters. Don't share your OTP, CVV, PIN, password, or bank information online or over the phone. Be vigilant and aware of such calls or messages.
Regards,
Zubair
Team Meesho
And when complained to help desk received reply as

Dear User,
Our email support is closed and we are no longer operational through this channel.
Now you can reach us without any delay in response. We have now moved to an entirely new "Call-me-back" feature that can ensure speedy assistance in no time.
Please visit the "Help Center" in the Account section of your app, browse through all of the help topics / select your orders and click "Call me back" to receive a call from our support team. We are available Monday through Sunday between 10:00 AM to 7:00 PM and always happy to help. Thank you for being a part of the Meesho family.
To update/ Install the App: click here
Thanks,
Meesho Support

Now no one is responding to my issue and intentionally disconnecting my call.
Hope you will solve my issue.