Meesho — Product never delivered and refund not provided

ORDER ID :[protected]

Ordered 6 sarees on Meesho via
Order Id:[protected] on 17th july 2023.
However, on the date of delivery, 23th July, only one saree in a single package was delivered. When we provided the OTP, all the 6 were marked as delivered. The one saree which was delivered was a wrong one as well. We immediately reached meesho chat support on the app, they asked us to raise a refund immediately, which we did.
Ticket no.[protected]
. A few days later, a collection agent came and collected the only saree which was delivered. After a couple of days another collection agent came to us asking for the remaining sarees which were not delivered in the first place.
We tried reaching meesho support via emails and phone calls but none of them are replying or even acknowledging. The people who attend the call listen to our complaint, say that they are checking it and put us on hold for a few minutes and the call disconnects automatically. We have been calling and also raising callback requests multiple times everyday for the past 10 days. They don't listen to the query at all and just put us on hold or disconnect stating there is a technical issue. It's very frustrating.
Having been a go to app for my family's shopping, this delivery negligence and lack of customer support is very degrading.

Whether it's meeshos delivery partners fault or meeshos own fault, the lack of support seems like fraud. Now I have no sarees, meesho has my money, no option to raise a refund as the support is very bad.

I have emails only. no photos