Meesho — Product Was Not Delivered

I purchased a product (Order Number:[protected] in Meesho and paid 290 INR for the product. It is supposed to be delivered on January 4th but still the product is not delivered but they changed the Order status to Delivered.
I have been requesting them to deliver my product or refund my money but they are not giving my money back and telling me it's delivered but I never received my product.
Order Number:[protected]