Meesho — Received incomplete product (missing quantity)

I've ordered two hoodies and paid the amount of two but I received only 1 item.
The incident took place on 16/12/2022. My sub order ID is[protected]_1.
I tried reaching out for Meesho help centre support, instead of listening to my problem they kept my call on hold for way too long which was really very disrespectful.
I just can't support this scam and I need the whole refund.