Meesho — Received torn saree instead of suit and non supportive behavior of meesho customer care

Dear Sir/Madam,

I am writing to file a formal complaint against Meesho Technologies regarding an unresolved dispute regarding a recent purchase from their platform. Despite my numerous attempts to seek resolution directly with the company, I have been met with unsatisfactory responses, and my consumer rights have been violated. I kindly request your intervention to address this matter.

On 14/07/2023, I placed an order on Meesho's platform under order ID[protected]_1 for a dkurta set priced at INR 769. Upon receiving the package on 22nd july 2023, I discovered that I had been sent a completely different and incorrect product. The item I received bears no resemblance to the dress I ordered, indicating a clear error on the part of Meesho.

Immediately after discovering this mistake, I contacted Meesho's customer support to request a return and refund. To my dismay, the company consistently denied my return requests, asserting that they had sent the correct product. They even asked me to cancel the return request and create a new one, only to block my ability to initiate a return altogether. This arbitrary and unfair treatment has left me frustrated, helpless, and without a resolution to my problem.

Also when they generated a return request with no quality check...still they sent photos from the catalog to the delivery partner for quality check and thus he didn't pick the product up.

As a consumer, I have certain rights that should be protected. Meesho's actions have violated the following consumer rights:

1. The right to receive goods or services that meet the advertised standards and specifications.
2. The right to a refund or replacement if the received product significantly differs from the one ordered.
3. The right to fair and reasonable treatment as a consumer, including respectful communication and prompt resolution of complaints or issues.

In light of the above, I kindly request your assistance in resolving this dispute. I am seeking the following remedies:

1. Facilitate a full refund of INR 769 to my original payment method, as the incorrect product received was a result of Meesho's error.
2. Ensure that Meesho acknowledges their wrongdoing and provides a written apology for the inconvenience caused.
3. Take appropriate action against Meesho to prevent similar incidents from occurring in the future, including implementing stricter quality control measures and improving customer support practices.

I have made multiple attempts to resolve this matter with Meesho directly, but their unwillingness to address my concerns and honor my consumer rights leaves me no choice but to seek your intervention. I trust that the Consumer Care Forum will thoroughly investigate this case and take the necessary steps to ensure a fair resolution.

I have attached copies of all relevant documents, including order details, communication with Meesho's customer support, and photographs of the incorrect product received, for your reference and consideration.

Thank you for your attention to this matter. I look forward to a prompt response and a resolution that upholds my rights as a consumer and restores my faith in the consumer protection system.

Yours faithfully,
Tejaswi Mishra