| Address: | 36, 100 Feet Rd, opp. to Marks & Spencer, Vivek Nagar, Chandra Reddy Layout, S T Bed Layout, Koramangala, India |
| Website: | www.meesho.com |
I am writing to lodge a formal consumer complaint against Meesho Online Shopping, an online retail platform. My complaint pertains to a highly unsatisfactory and distressing experience I have had with the aforementioned company regarding a product order and subsequent customer service issues. The order in question is placed under Order ID[protected], and the product is a "Light Burgundy Coloured Semi Stitched Lehenga & Unstitched Blouse With Dupatta."
The chronology of events leading up to this complaint is as follows:
On October 12, 2023, I received the product I ordered, which was discovered to be in a damaged saare "Fatti huyi saari nikali" upon delivery. The product, amounting to 666 INR, was torn, signifying an utter lack of quality checks.
On the same day, I promptly registered a complaint through Meesho's chat support, resulting in the issuance of Complaint Ticket ID[protected]. The support agent assured me that a resolution would be provided within 24-72 hours.
However, my follow-up on October 16, 2023, revealed that the complaint had inexplicably been erased from your records. The support team requested that I initiate the complaint process again, issuing a new ticket number,[protected], and confirming the escalated order number as[protected].
Subsequently, on October 19, another complaint was initiated, with Ticket No:[protected], still associated with the same order number.
On October 21, 2023, I received an email from Meesho stating that my claim could not be accepted as I had exceeded the 48-hour window to report issues. This is despite my having reported the issue on the day of delivery, October 12.
This matter has not only resulted in a financial loss but has also subjected me to considerable mental distress due to the continuous runaround, disregard for my valid complaint, and lack of resolution.
I, therefore, respectfully request the following actions be taken:
That Meesho Online Shopping be held accountable for the defective product and the subsequent gross negligence in handling my complaint.
I demand a full refund of the amount of 666 INR or a replacement of the defective product as per the terms and conditions of the company.
I expect the Consumer Court/Forum to facilitate a prompt and impartial investigation into this matter and to help me recover the damages and compensation I am entitled to.
Lastly, I request that Meesho Online Shopping be directed to issue a formal apology for the inconvenience and distress caused.
In the event that my concerns are not addressed satisfactorily within a reasonable time, I am prepared to take further legal action to protect my consumer rights. I look to the Consumer Court/Forum to ensure that justice is served in this matter.
I am attaching copies of all relevant documents, including proof of purchase, correspondence with Meesho, and evidence of the defective product.
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