Meesho — Received wrong return product and rejected claim for that

Address:

A-164 Paras Complex Laxminagar Soc., L.H.Road, Near Renuka Bhavan

Sub Order Number [protected]_1, [protected]_1, [protected]_1.
this is sub order ids for which i received wrong return product when i claim for this they rejected my claim for above sub order id when i ask for reason they told
Based on past data, we have observed that the ratio of claims raised by you against your returns has been significantly higher than our overall platform levels. Due to this, we would not be able to process the claim against this order kindly request you to cooperate with us.

they have same answer for all i ask give me proper reason or my tell me any my fault but they have no answer