Meesho — Receiving wrong product on return and didn't helped by meesho customer care and very bad reaction of meesho customer care

Address:

Bengaluru HQ 36, 100 Feet Rd, opp. to Marks & Spencer, Vivek Nagar, Chandra Reddy Layout, S T Bed Layout, Koramangala,bengaluru, india

I am a supplier on meesho and send a saree to a customer on 27 july 2022. and without informing they send us the rto product of my black color saree and in the packing i find a torned black color jeans in place of saree. i complained on customer care that number is unavailaible. then i contact to help centre as their support team never contacted me and always give one reason that unable to contact so the help centre girl call me and without hearing my issue in the mid she hanged my call then i again tried then also no body contact me and then i contact to support theam with all evidences but they are replieng that they didn't find the order id how is it possible that the order wihich i received from your side is not mentioned in hour system even i am sending you the image of that order sheet also then also you are denying. is this the way of meesho for cheating people. no one is their to listen you.it is the lossof time, money and product also from my side and whenever i contact to support team they never replied query only one answer that they are unable to contact me. so how they are able to registered me in the starting how they are ablle to contact me ?