Meesho — Refund and return not being processed

I have raised a refund and return for 3 products ordered with order number [protected]. 2 products were picked up but one of them was returned today stating someone else will come and pick it up. I am left with 2 products that are not picked up and refund has not been processed.

I have tried calling explaining on their help line number atleast 11 times. Their hindi and english helpdesks are not manned. tamil helpdesk tries to trf the call to english helpdesk where no one answers... executives who understand english hang up the call without resolving the query. Worst experience ever.

Pls help me get my refund