Meesho — Regarding an RTO order. Order Id is[protected]_1

Address:

Aligarh with pickup address in Uttarakhand.

I am a registerd seller on Meesho. One of my RTO package is stuck with the shadowfax courier. Shadowfax has not returned the package for last three months; they are giving false reasons and updates on Meesho panel.

Meesho is closing my ticket every time I raise a ticket, ticket is closed with following comments such as - 1. Warehouse is closed 2. We want open delivery 3. We don't take the call 4. Multiple attempts were made to deliver. All of these comments are fake. We have been requesting to deliver this package for last three months, but no one is taking it seriously.

Now situation is that Shadowfax has market the RTO package as delivered which is of course not true.

When I asked meesho for the Proof of delivery, they denied saying that I should have requested for that within 7 days of delivery date. Again this is not true as I raised the request for POD within 3 days of 'said' delivery date.

The details of order: Order Id is[protected]_1

I have raised multimple tickets in last three months. You could please refer to the ticket IDs 61229593, 61055039, 59743841, 60098421, 60297306, 59207675, 57848555, 58914176, 57159036, 56863407, 57550794 on Meesho Panel.