Meesho — Regarding Inadequate Refund for Missing Item from Consignment

I am writing this complaint letter to bring attention to a distressing issue I recently encountered with a purchase made through the Meesho platform. Despite being promised a full refund for a missing item in my meesho consignment, I have only received a partial refund, which I believe is both unjust and unsatisfactory.

On 15 May 2023, I placed an order with Two ( 2 ) Quantity for Cotton Gray Pink Bed Sheets Order ID :[protected].
for One Order Quantity = 1 Single Bed Sheet + 1 Pillow Cover
For Two Order Quantity = 2 Single Bed Sheet + 2 Pillow Cover

I received it on 20 May 2023. Upon receiving the package, I was disappointed to find only One Order Quantity ( 1 Bed Sheet + 1 Pillow Cover ).
While it Should be 2 Bed Sheets + 2 Pillow Cover as per my Two Order Quantity.
Total Cost I have paid Rs 346 at the time of placing order.
I immediately raises return request for this item with choosing Missing Item Option. I also reached out to Meesho's customer support team to report the issue and request a resolution.

I provided all the necessary details, including the order number, the missing item's description, and supporting evidence such as photographs. The customer support representative assured me that they would investigate the matter and initiate refund for the missing item.

However, to my dismay, when the refund was processed, I noticed that it only accounted for a portion ( Rs. 173 Only ) of the total value of the missing item. This discrepancy has left me feeling cheated and frustrated, as I was expecting to receive the full amount paid for the item that was never delivered.

I would like to emphasize that I have been a loyal customer of Meesho for a considerable period, and I have always regarded their services as reliable and customer-oriented. However, this recent experience has shattered my faith in their commitment to customer satisfaction.

I firmly believe that as a consumer, I am entitled to receive a full refund for the missing item, as it was a direct result of Meesho's negligence or mishandling during the order fulfillment process. It is not acceptable to offer only a partial refund when the mistake was clearly on the part of the company.

Moreover, I have diligently followed all the necessary procedures, provided the required evidence, and have been patient throughout the entire process. Yet, I find myself faced with an incomplete refund that does not adequately compensate for the inconvenience caused.

Therefore, I kindly request the Consumer Forum's intervention in this matter. I seek your assistance in ensuring that Meesho honors its commitment to providing fair and satisfactory resolutions to its customers. My expectation is that the missing item's full refund will be promptly issued, along with an explanation for the discrepancy in the initial refund amount.

I have attached copies of all relevant documentation, including order details, correspondence with Meesho's customer support, and proof of the incomplete refund, for your reference. I trust that the Consumer Forum will take this complaint seriously and act in the best interest of consumers like me.

Thank you for your attention to this matter. I eagerly await a favorable resolution to rectify this situation and restore my faith in Meesho's commitment to customer satisfaction.

Yours sincerely,

Bandana Kumari
Gurgawan Colony
Tilhar, Shahjahanpur UP
PIN 242307
E-Mail : pawan85.[protected]@gmail.com
[protected]