Meesho — Wrong and missing return claim rejected

Iam a seller in meesho for past 2 months . my product is a cookware set and I send sub order number[protected]_1 to customer through meesho but customer returned informing it is a wrong product and when I received the product on 23rd nov 2023 in return I find its is a used old saree and I requested for refund but rejected claim saying the sides of packet not visible . everything is clear in video still denied . also another order number[protected]_1 customer returned the item on 8th dec 2023 but in that 2 box delivered only one box received in return and the other box is missing still they rejected saying delivered correct product and moreover I have to pay returns charges also . my 2 box is gone and more than 1000 fine for return . total loss