Meesho — Wrong product delivered and not returning

I ordered a product but delivered totally different product. I initiated return but pickup guy refused to pickup and told me to get customer support. I called customer support, they initiated return and again pickup guy refused as they are not matching with the product to be returned in his phone. I called customer care again and this happens for 3 times after which customer care agent told me that they can’t return this order as they are not matching with the policy of the company. These are the relevant information, date of order 4/02/23 & order ID[protected] and order ID[protected]