Meritnation — Escalation of admission Order ID 1E[protected]

Address:	Corp Office: A-221, Okhla Industrial Area, Phase-1, New Delhi-110020
Website:	www.meritnation.com

Dear Team,

I am facing multiple issues with meritnation from the last 5 days . This is my worst experience with meritnation . All the issue mentioned below & Student Details also

Name:Yash Gupta (Course 8th, 9th & 10th )
For Your Reference Receipt attached for any other details you want.

Major challenges facing after fee submission . I have paid full course fees in one go .

1)No demo provided for how to use your portal & classesno SOP available.
2)My Wife Shipra is trying to call Mr Jatin(Mentor) from the last 5 Days he is not responding on phones As well as on whatsApp chat also.
3)No escalation matrix available on your portal .
4)I want to change the schedule of Classes, not able to change the same & no body answer on that.
5)No mail received for the day to evaluation, which is also not received .

As per my overall experience of the last 5 days not fulfilling the expectations .

Kindly confirm what the process to get the fee refund or i am not interested to continue with this course,

Rgds
Vikas Gupta
[protected]

Shipra Gupta
[protected]