Metro Cash And Carry — Complaint against Helpdesk personnel, Ms. Mamta and negative attitude of the staff at this Moosapet, Hyderabad location

Address:	Bangalore
Website:	www.metro.co.in

It has become more like a TREND FOR THE staff and help desk personnel to INSULT AND HARASS the customers both by the staff and the help desk personnel.

This is the nth time I am complaining about this particular store. It seems like the ENTIRE SENIOR MANAGEMENT INCLUDING THE SO-CALLED CEO wants to get the money by encouraging and supporting the staff like it happened today too.

How come this staff Ms. Mamta (cash counter) could allow and attend to a customer who was not part of the already long queue and when I questioned she was reluctant to even listen to me. I had to tell her that I have to report this to the senior management and that is when she listened to me and did not go forward to provide the service for the customer.

When I went to the help desk to report this incident the staff at the counter said that I can contact the customer care number after I leave the store and even did not want to register a complaint. Again I had to literally ask him to call the Manager at the store and ask to register a complaint in writing too.

I have encountered several times and even reported to the customer care so many times (even you can see in Feb. 2021), there was an incident wherein I was insulted by the staff and yet there seems to be no action taken by your organization but on the other hand your CEO seems to feel that he is giving away things free of cost and he can encourage the staff to not take complaints or even ask any questions with the staff, which is ILLEGAL in my opinion.

I am feeling that I am given a threat by the staff/ senior people at this store and they are being encouraged to insult and harass me and if this is their attitude I cannot lose my self-respect any more and I FEEL SO DEPRESSED, HARASSED AND THREATENED BY the staff/ senior management.