Mettur Super Services Complaints & Reviews

My lr no: 6382092
Davidson street to kodumudi branch booking done on[protected]

we booked 2 parcel to kodumudi branch and it reached erode and for 3 days we didn't got informed about that the kodumudi branch is closed permanently, when i called on 9th of august the people told me that the bundle is in erode for 3 days, they then booked it to muttur near kodumudi. it took 12 days for the bundle to reach from Chennai to final destination within state. box received open and in damaged condition, the box are opened and damaged, customer even lost his book fair for which the box were booked, worst service, no responsibility, feedback given on mss website but no message or call received.

Hi Sir,

Hope you will do needful for our Voice.

I have shipped my Bike (Yamaha SZ) from Pondicherry to Hosur due to change of work location.

When I m came to take my bike on delivery. I was shocked to see that my bike has been mis-handled during transit.

Damaged Details:
Front bike handle has been totally blend.
Front wheel guard has been broken.
Side Indicator has been Broken.

No proper response from the person who booked the transit from MSS- Pondy Branch.

Several Times called to Mr. Hari (RM) but he didn't responding.

I have spent around Rs.5000/- for the above damage. I need compensation from the Transport.

Please do the needful

My Shipment Details:

Parcel No: 5027513
Date of Booking : 27.04.2024
Contact Number : [protected]

SUB roll (submersible motor) and panel (starter) sent by PSG ind from new Sidhapudur to Thuvakkudi trichy

LR no - 4107902

Thuvakkudi MSS says only panel is received and not subroll

No proper response from Thuvakkudi MSS / Trichy HUB MSS or Sidhapudhur MSS properly

(This motor is required for farming imeediately)

We used this service from tirupur pushpa theatre branch to trichy tolgate branch. Loaded the cot with fully covered but we received without packing and full demage and scratch. New Cot parcel from furniture shop.

My Parcel last 1 week laying at madurai hub. no body responding
Madurai manager Shanmugam[protected] not answering my call. customer car not responding

Booked at Kovilpatti mettur transport office on 27th oct 2023. Track id 2747018. 11 days completed But still my order not processed. In site status showing still pending at Kovilpatti office not dispatched yet. That person telling system issue like, lorry driver not answering call like that. No proper responce from customer care also. 10k worth material. Kindly do needful.

Dear sir/Madam...

Sent parcel in Kovilpatti mettur transport office. Tracking no 2747018 on Oct 27th 2023. 10 days completed but still my order not yet delivered or processed. In website status still at waiting at origin. No proper responce from mettur office or customer care. Kindly do needful.

Sir I am sending rolar materials not reached for Chennai so please I need for imidiatly parcel

Dear sir my lr no[protected].10.23 to Mtp to PATTUKOTTAI so 16.10.23 tonight not reced but comeliness no atten call and manager goble call avoid any information no use

Our material was booked at Bangalore chamrajpet on[protected] to deliver at destination Chennai, periamet. Still we have not yet received the material(today date[protected]. 1.5 lakh rupees worth material got struck somewhere and there is no proper response from the MSS Bangalore or Chennai. We have arranged all the workers but where is our material? Our work is getting affected.Is this a fast service? we need the material within Today night/ tomorrow morning at Chennai. Else we will take actions towards your company.we are clueless What happened to our material?
GC-2519246
Vehicle number -8831

Our material was booked at Bangalore chamrajpet on[protected] to deliver at destination Chennai, periamet. Still we have not yet received the material. 1.5 lakh rupees worth material got struck somewhere and there is no proper response from the MSS Bangalore or Chennai. We have arranged all the workers but where is our material? Our work is getting affected.Is this a fast service? we need the material within Today night/ tomorrow morning at Chennai. Else we will take actions towards your company.we are clueless What happened to our material?

I have booked readymade shirts from SNITCH APPEARLS Bengaluru for RS.29988 and I have payed the cost of product they have booked the parcel to my address ZANTUM FASHION Munisalai Madurai at kalasipalayam ticket office branch MSS Bengaluru on 05.08.2023 I have to supply to my retailers I have incured a heavy loss due to your delay kindly deliver my parcel immediately and oblige most urgent

I sent the two wheeler parcel Tiruchengode to chennai(unicorn 160 cc ) on 29th July 2023. That vechile is damaged by loading labour and not proper packing. They will charged 1600 + 200(packing). Very worst treating the parcel. Booking no 1503076

My parcel is demage
Who responsible my parcel...???
Very worst parcel service...

My product was not delivered. my product booked on 01.06.2023. But, product It has not arrived yet. Lr No 774605

Dear Sir/Madam,

Shipment number: 567337
I, subin hereby submit this legal petition to bring attention to the severe loss and damage caused to my shipment by Metur Parcel Service, and to seek appropriate redressal for the same.

Facts of the Case:

On 15 May 2023, I availed the services of Metur Parcel Service to send a shipment from Karunkal, Kanyakumari district, Tamil Nadu, to [Destination Address].
The shipment was delivered approximately one week later, on 20 May 2023, by Metur Parcel Service.
Upon receipt of the parcel, I discovered that it had been severely damaged, with the packaging torn and all the products inside in a wasted and lost condition.
The damage to the parcel clearly indicates mishandling and negligence during the delivery process, resulting in significant financial loss and inconvenience for me.
Breach of Duty:

Metur Parcel Service failed to exercise reasonable care and caution in handling the shipment, as expected from a professional courier service.
The loss and damage of the shipment demonstrate a breach of their duty to transport the parcel safely and securely to the destination.
Legal Grounds:

The loss and damage of the shipment by Metur Parcel Service constitute a violation of their duty of care and breach of the contract entered into between the company and myself.
As a consumer, I have the right to receive services of acceptable quality and to be protected from negligence and misconduct under the Consumer Protection Act,
Relief Sought:

Compensation: I seek appropriate compensation for the lost and damaged products, amounting to 10000, which reflects the value of the lost items and the inconvenience caused.
Refund: I request a full refund of the shipping charges incurred for availing the services of Metur Parcel Service.
Damages: Considering the mental distress and inconvenience caused by this incident, I seek additional damages to be determined by the Consumer Grievance Redressal Forum.
Preventive Measures: I urge the forum to ensure that Metur Parcel Service takes necessary corrective actions to prevent such incidents in the future, safeguarding the rights of other consumers.
Supporting Documents:

Copy of the original shipment receipt.
Photographs of the damaged parcel and its contents.
Communication records with Metur Parcel Service.
I request the Consumer Grievance Redressal Forum to consider this legal petition with utmost seriousness and provide an opportunity for a fair hearing of this matter. I also request that the forum expedite the proceedings to ensure timely justice and resolution.

I am prepared to provide any further evidence or documentation required to substantiate my claims. Please notify me of any additional information or procedures required to proceed with this complaint.

Thank you for your attention to this matter. I trust that the Consumer Grievance Redressal Forum will take appropriate action to uphold consumer rights and ensure justice in this case.

Am asking that person no space in vehicle
What answer this very urgent bag parcel that parcel go to sp office tomorrow I want 2 parcel I have complaint
Tuesdays that office function I have very very urgent that parcel.
Very very careless.

Bike doom got completely damaged while transporting from kangeyam to bommasandra. But if iam complaining to concern authority they won't take take care.

Parcel number 144463 Booking from Mayiladurai to coimbatore
Booked on[protected] time 11.30am at mayiladurai MSS office

Above bill is charged as 1800rs and bill not given by mayiladurai mss office. After 4days I get delivery at coimbatore they given bill as 1485rs plus unloading charge 65rs..
I have paid extra 315rs in mayiladurai office and not get the proper feedback. There are totally cheating the customer without giving the bill and got the extra amount. This totally disappointed the whole MSS service.

Date – 14/4/2023

To
Mettur Transports (M.S.S.LOGISTICS)
METTUR H.O.
9/29, Square market,
Mettur Dam - 636401.
Phone:[protected], [protected]

From
Anis Enterprise
312 Rangakonar Street,
Kattoor,
Coimbatore-641009
Mobile – [protected]
Email – [protected]@gmail.com


Reference – LR 1356802 dated 22/3/2023

In reference to the above, we had done a booking on 22/3/2023 from
Coimbatore –New Siddhapudur Branch to Trichy – TVS Toll Gate.
Tax Invoice No. 4764 dated 22/3/2023 Amount Rs.25695/-
LR No, 1356802 dated 22/3/2023
(2 Length pipe + 1 Gunny Bundle) – Total THREE ITEMS

It has been 23 days and my customer has not received the above materials.We have been following and calling all the concerned branches and customer care on a daily basis, but are yet to get any results from them.Initial they kept telling loading & unloading problems, then they switched to telling that material has gone to some other branch, then they told that due to heavy load of stock, they asked for sometime to find .My customer even went there six times to check the stock, but
the materials are not there, neither in the main Trichy hub nor in the Trichy Tvs Toll Gate Branch. Now after all this, they have even stopped taking our calls and even if they take our calls, they speak rudely over the phone, especially the TRICHY HUB MANAGER – [protected].

For your information these are the following person numbers that we have been meeting and in constant calls, who have been giving us false promises
MSS New Siddhapudur – kanikraj – [protected]
Trichy Hub Branch Manager – [protected]
Trichy Hub Assistant – [protected]
Trichy Tvs Toll Gate Branch – [protected]
& also called the Customer Care – [protected]

EITHER DELIVER THE MATERIALS WITHIN TWO DAYS OR PAY FULL COMPENSATION FOR THE AMOUNT MENTIONED IN THE TAX INVOICE.

HOPING FOR SOME POSTIVE RESULTS THROUGH THIS FORUM, and receiving the materials within two days or the compensation.

Your Sincerely
Anis Enterprise
Abdeali
[protected]