Mettur Super Services Complaints & Reviews

My crackers fully damaged for water at tiruvannamalai branch it's not responsible all parcel damage for water

Lr no 8019862 not received but tracking product is delivered phone call not responsible

I would like to highlight two issues for which I am tired of following with no solution. For both issues MSS staff asked us to reach the Customer care/Head office for a solution and they are not ready to answer any more. I reached customer care and highlighted both the issues but they are not in a situation to provide me a solution.

Later I got a number from the General Manager. I humbly called the General Manager, another...

Hi,

I have ordered crackers from Unique Crackers. The crackers company parcel was booked on 13.10.2021 through the Mettur transport parcel service (MSS) from Krishnan Kovil Branch to Mayiladuthurai Branch. But still, I have not yet received my parcel even I spoke with Mettur transport parcel service following branches Krishanankoil, mayiladuthurai, Trichy they not provide the proper response for us and also treated not well.

Mettur head office Number does not Pick the call I have tried 100 more times. Please kindly resolve the issue at the earliest and help us.

My Parcel Details,

LLR (GC) : 7983538
Booking Date: 13.10.2021
From: Unique Crackers, Krishanankoil.

Parcel Receiver Details:
Name: Ranjith
Address: Mayiladuthurai.

Regards,
Ranjith Chandramoorthy,
Mayiladuthurai,
Mobile: [protected] / [protected]

Dear Team

i am order cracker in covai crackees. Party my order booked on 13.10.2021
still now not received my parcel. LR No : 7976123 dt 13.10.2021
Please kindly resolve the issue at earliest

Regards
Narayanan Moorthy
[protected]

My friend's has sent a parcel to me from sidhapur, Coimbatore. Really bad response from the ppl who attends the call. My parcel worth is 10k + . They ppl who was lethargic in there office will pay my money or what. This is my last service from MSS. I never seen this kinda worst response from parcel service team seriously

We were booking a parcel in line at and was waiting for my turn but when my turn comes some other person comes in between and give many bills to the billing staff o[censored]r office.on telling ur staff that we are in line and ur taking in between he started shouting and pushing us back with his hands and talking very badly.. please take the matter at serious..

2 box crackers sivakasi parcel booking today parcel delivery not customer service no response...

Hi my order Id is 8015823, crackers box from Sivakasi to Redhills, someone from MSS has thefted 10 boxes of sparkles, they tried to take some crackers from each box. This is not fair .

Respected sir, I would like to bring it to your attention that we have transported 3 boxes of items from Mettur parcel service guindy branch to MSS Madurai Kappalur Hub dated on 8th October. These items are pertaining to Diwali celebration and it is supposed to shipped on 21st through our agent from Madurai and the shipment should reach Dubai along with our other goods sent from various locations.

We have been following up with MSS for last 6 days there is no response from their end.
1. Every time a new person will pick up a call and they will ask to return the call after 30 mins, again we will end up in to a new call handler.
2. Their line is always busy, it is hard to get them on line. They don't have the habit of taking customer number and return call policy.
3. The tracker always shows the item in transit.
4. 18th October I have called them from Dubai because things were going out of control, I kept them on hold more than 30 minutes the final response I have received from Selvakumar MSS Guindy office - phone number[protected] the Madurai Hub kappalur branch not taking the call.
5. He has promised to update next day, again when I had called his mobile he confirmed that they are not able to track the item, next day when I sent a message he replied that he is in a meeting till 12, when I called again after 12 India time he said still the meeting is going on.
6. Finally he gave two contact number to deal with for Complaints, Ramesh[protected] when I called this number it landed in their head office with a telephone operator again tracking number and same story never ending.
7. Today they gave me a new number Hari- Koyembedu office [protected], he also gave me the same promise to revert back in 2 hrs.

Every time when I call this office there is no proper reply. A shipment which is suppose to reach a destination with in 3 working days, after 13 days also they are not able to update with proper picture. A company to need to update the customer if the item is missing, which is not happening with MSS.

I have spent lot of time and money in making phone call to reach out people which has created so much stress and calling cost of Duabi to Chennai. And it created a lot of stress and anxiety in my personal life.

Hence I am looking for a financial compensation for my lost goods and the stress, amount of time and frustration caused by Mettur Paracel service.

Kindly provide us a suitable solution at the earliest.

Thanks and regards,
Vayakkadu Iyarkai Velan Sandhi- Chennai
Namalvar Food stuff trading llc - Dubai

We have sent Fiber toys cent machine from bangalore to Sivakasi with neatly packed. While receiving the parcel, the item got damaged. No one is responding from MSS support team.

The Item is not received for me till now from saturday. There is no proper response and the people from Maraimalai nagar branch is not reponding properly. My Customer is waiting because of this, And we dependent on this item to make a major deal. LC No : 7915009

அக்டோபர் 4ஆம் தேதி சென்னையிலிருந்து சுரண்டை க்கு ஒரு பார்சல் எனக்கு அனுப்பப்பட்டது இன்று தேதி 10/09/21 இதுவரையிலும் பார்சல் கையில் வந்து சேரவில்லை அனுப்பப்பட்ட ஆபீஸில் கேட்டால் மதுரை கப்பலூர் hub ஆபீஸில் இருக்கிறது என்று சொன்னார்கள் அங்கே நான் போன் செய்தேன் 200க்கும் மேற்பட்ட முறை போன் செய்தேன் யாரும் எடுத்து சரியான பதில் அளிக்கவில்லை இந்த பார்சல் என் கையில் வந்து சரியான நேரத்தில் சேராததால் மிகுந்த மன உளைச்சலுக்கு ஆளானேன் இந்தப் பொருள் சரியான நேரத்தில் வராததால் என்னுடைய தொழிலில் 30 ஆயிரம் ரூபாய் நஷ்டம் ஏற்பட்டது மிகுந்த மன வேதனை அடைந்தேன் இதுவரையிலும் அந்த பார்சல் எங்கு இருக்கிறது என்று யாரும் சொல்லவில்லை கேட்டாள் அங்கு இருக்கிறது இங்கு இருக்கிறது என்று கூறுகிறார்கள் நான் போன் அடிக்கடி போன் செய்தாள் நாங்கள் எடுக்க மாட்டோம் என்று கூறினார் அந்த மேனேஜர் அந்த கொரியர் NUMBER-7862184
எனக்கு ஒன்றுமே புரியவில்லை தயவு செய்து இதற்கு ஏற்ற தீர்வு கொடுக்கும்படி கேட்டுக் கொள்கிறேன் நன்றி
IMMANUVEL
[protected]

I sent my bike from Bangalore to Manamadurai office on 04/10/20. But It's been a week. But still I didn't receive my bike. Don't know when they are going to send. If I call them no response. I went to Manamadurai office and asked the reason for delay. He said, your bike has reached Madurai Kappalur hub. If you want you can go and take your bike there. I never experienced this kind of worst response and service in my life. Please do not use their service even you don't have any other option to send your items.

Dear sir,

We send parcel From Vandalur MSS to Kangayam MSS on dated[protected] Number - 7867707
Total bags- 13 bags
To pay Amount - Rs.2541/-
but yesterday customer received only 12 bags
kindly rectify the problem

Thanks
B.Balamurugan
Dynamic plastics and Assembly
Thirumudivakkam
[protected]

We have booked a parcel from Red Hills Chennai to Sivagangai on 6/9/21. But next day it dnt reach… called Sivagangai office they said the package reached Madurai @ 5.36pm… if it is urgent they asked to collect it from Madurai… since they informed for Sivagangai lorry will not come daily nu….
I made a effort and arranged a person to collect from Madurai @8.55pm… at that time they informed the package vs in Trichy… this is how ur service is… I am from Coimbatore spoken with Coimbatore office person and checked it’s there in Trichy…
Finally spoken with manager regarding the problem… he said will deliver early morning… since it’s for a wedding today morning… now called the person they said … will check nu..
My LR no:7569525, date:6/9/21…Red Hills
Topay:165/-. I need a solution immediately since it’s emergency….

No responses while we call, they dont pick up our call very bad experience with this parcel service

MSs Parcel 7501103, madurai Mattuthavani.
very bad srvice. some stocks are missing but they arent take any responsiblity for this theft. they simply said" sorry sir it wont repeat in future

Even though we had the above confirmed ticket we are denied to board the bus at the pick up point(Asok pillar) and they told that 'your name not displayed in our chart and seat no. 10 has been alloted to some other passenger.' (The above ticket was booked and confirmed on 14.08.21 for the journey to be programmed on 19.08.21 from Chennai to Mettur.)
The issue was conveyed as live to mettur head office but no alternate arrangement has been done. This is very unfair. This made a lot of mental agony and huge financial loss to us. The company has not yet replied positively for the issue.. Srinivasan

We have booked one consignment on 11/08/21 at Marimagal branch in Chennai to Tirunelveli till date the above mentioned consignment yet to reached. There is no response in our office even continues follow up your local office both side.