Mg University — admit cards and marketeer not received.

Respected sir,
I would like to state that i haven't received admit cards and the marketeer of first year till now. I passed my first year exam in the year 2016 and therefore i now need my admit card of both the years and marksheet as well. When i asked for the migration process the office people told me that the amount of rs. 5000 is required and if required urgently they asked me the amount of rs. 12000. Also i haven't got my degree certificate as well. I applied for it 4 months back. Mgu is a very careless institute as i have known and also been asking for lots of money. I need my certificates and everything but the student's future does not matter to them at all. Very very disappointed.