Mg University — delay in sending my degree certificate

I have applied for my degree certificate on[protected] still not received my degree here is my enrollment number mgu/132/sn1302034/018. No one is responding of mails and calls. What to do next i think its need to take a strict action regarding mgu. I have mailed them about the urgency i have to get my certificate i need for my abroad studies but they dont care about it.